Contact Us

spinfever, operated exclusively via the official platform spinfeverz.com, provides multiple, regulated channels for client and stakeholder contact in compliance with Australian (AU) laws and international standards for remote gambling operations. This section details all contact modalities, response commitments, and embedded legal protections in accordance with AU consumer and gambling regulations, incorporating all available operational and registration data as of 2025.

Contact Methods: Structured Overview (System 1)

Email Communication:
- Support matters: [email protected]
- General inquiries: [email protected]
- Sales department: [email protected]
- Press information: [email protected]
- HR/hiring: [email protected]
Each contact channel adheres to strict privacy, data protection, and anti-spam regulatory controls under AU law.
Online Contact Form: See below for immediate message submission through our encrypted web interface.
Live Chat & Telephone:
- Live chat: Accessible 24/7 via spinfeverz.com for real-time support by trained agents.
- Phone support: At present, direct phone numbers are not provided; all telephonic requests are handled via initial electronic contact and scheduled callbacks as per privacy and consumer protections.

Corporate and Regulatory Contact Information (System 1 + LoT OBSERVE/EXPAND)

Registered Office Address: Scharlooweg 39, Willemstad, Curaçao, as registered under Dama N.V. (Company Registration No: 152125)
- The above address is for statutory matters only. No walk-in or physical client services are provided at this location.
Regulatory Compliance: spinfever operates under a valid online gaming license issued in Curaçao, valid through 2025, and adheres to licensing and consumer protection requirements for AU-based clients.

Contact Form: Obligations, Data Usage, and Privacy (System 2, CCoT 200 words)

Information Collection and Consent:
Submitting your details via the contact form below (including your email/Messenger and message) constitutes express consent for spinfever, through spinfeverz.com, to process your data for the purposes of responding to your query, providing information, and fulfilling regulatory responsibilities under anti-money laundering (AML) and responsible gambling law as required by AU and Curaçao jurisdictions.
Response Obligations:
spinfever is legally obligated to acknowledge and, where possible, respond to all inquiries within one business day, in line with industry best practice and Australian business response time standards. Queries of a regulatory or complaint nature will be escalated for priority handling, with written responses provided unless otherwise requested.
Privacy and Security Compliance:
All data submitted via this form is processed securely under information privacy laws, including The Privacy Act 1988 (Cth, AU), and is not shared with unauthorised third parties. Users retain the right to request access or correction of their information, or to submit privacy-related complaints as mandated by law. Data retention aligns with regulatory requirements, not exceeding statutory periods beyond 2025.
Dispute and Escalation Policy:
Unresolved issues after initial contact may be escalated internally, and-if required-external dispute resolution mechanisms will be provided in accordance with applicable AU consumer protection law and Curaçao licensing standards. Records of all correspondence will be held and audited until 2025 for compliance purposes.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and Protective Clauses (System 2, LoT-EXPAND/REFLECT, AU-specific, 2025 aligned)

Jurisdictional Compliance: All contact and service channels of spinfeverz.com are subject to AU gambling law, consumer protection statutes, and remote gaming regulatory frameworks applicable as of 2025. Use of these channels indicates acceptance of our privacy, legal, and responsible gaming policies.
Identity Verification Notice: Inquiries may require identity confirmation in line with AML/CTF obligations under the AU Anti-Money Laundering and Counter-Terrorism Financing Act. spinfever reserves the right to request official identification.
Limitations of Service: Some services and responses may be restricted to eligible jurisdictions or according to user status under applicable regulations. spinfeverz.com does not provide legal, financial, or gambling advice via contact channels.
Data Protection: All communication is governed by The Privacy Act 1988 (Cth, AU), with data handlers registered under Dama N.V. Information submitted is encrypted, used solely for legitimate operational, legal, or compliance purposes, and retained no longer than regulatory requirements stipulate, with an updated maximum duration to 2025.

Regional Compliance Note (AU Adaptation): This contact framework reflects strict adherence to Australian regulations, including comprehensive user rights, transparent privacy practices, and reliable, multi-channel support, ensuring all AU residents accessing spinfever services via spinfeverz.com are protected by relevant national and international standards for online gaming as of 2025.