Privacy Policy

This privacy policy explains how spinfever, accessible exclusively via spinfeverz.com, collects, uses, and protects your personal data when you use our online casino services. It applies to all players, visitors, and users of the website. The policy is effective as of 1 January 2025 and is designed to meet the requirements relevant to users located in Australia.

Who We Are

OBSERVE: spinfever operates exclusively through spinfeverz.com and is managed by a Curaçao-registered legal entity.
EXPAND: Integration of full legal identity, jurisdictional presence, and direct contact mechanism ensures transparency and accountability.
REFLECT: All required information about the operator and data protection responsibility is provided as per AU legal expectations for clarity and effective user communication.

Operator (Legal Entity): Dama N.V.
Legal Address: Scharlooweg 39, Willemstad, Curaçao
Registration Number: 152125
Website: spinfeverz.com
Data Protection Contact: [email protected]
Additional Contact: [email protected]

For all questions regarding this privacy policy or the processing of your personal data, our designated data protection representative may be contacted at the email addresses above.

What Personal Data We Collect

OBSERVE: AU privacy law and gambling regulations require a clear articulation of all personal data categories collected.
EXPAND: Consideration is given to online casino usage scenarios, technical engagement, payment data, and behavioral analytics.
REFLECT: Full disclosure of data categories ensures legal adequacy and user transparency.

Personal Information: Full name, date of birth, residential address, email address, phone number, government-issued identification (where required for verification/KYC).
Account Details: Username, password, account preferences, assigned user ID.
Technical Data: IP address, device information, operating system, browser type, geographic location (derived from IP), access logs, and website usage metadata.
Payment and Transaction Data: Bank account details, credit/debit card information, e-wallet identifiers, transaction and withdrawal histories.
Behavioral Data: Betting and gaming history, wagering patterns, website navigation behaviour, interaction logs, and clickstream data.
Cookies and Tracking Technologies: Data collected via cookies, pixels, and similar technologies, including session and persistent identifiers, for analytics, personalization, and advertising purposes.
Communication Data: Records of communications with customer support, emails, chat transcripts, and submitted queries.

We only collect data essential for the purpose of enabling, securing, and improving your gaming experience on spinfeverz.com in strict alignment with relevant AU and international standards.

Legal Basis for Processing

OBSERVE: AU law requires lawful grounds for all personal data processing.
EXPAND: Multiple bases may apply: consent, contractual necessity, regulatory obligations, and legitimate interests.
REFLECT: Each legal basis is described with protective clauses addressing multi-jurisdictional compliance.

User Consent: We process your data when you actively consent, e.g., by registering, accepting marketing offers, or agreeing to optional features. Consent may be withdrawn at any time by contacting [email protected], subject to legal or contractual requirements.
Contractual Necessity: Processing is required to establish, administer, and fulfil user accounts, process wagers, manage transactions, and deliver gaming services.
Legal and Regulatory Obligations: Compliance with legal requirements, including Know Your Customer (KYC), Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, and regulator reporting mandates (as under AU and Curaçao law).
Legitimate Interests: We process data for business analytics, site security, fraud detection and prevention, and to improve and market our services, provided these interests do not override your rights and interests under AU law.

Where required by law, we will seek your express consent for specific data processing activities not covered by the above bases.

Regional Compliance Note: These legal bases are specifically aligned with the Australian Privacy Principles (APPs) and gambling-related legislative requirements.

Purpose of Processing

OBSERVE: Clear articulation of processing purposes is mandated under AU law to ensure user understanding and regulatory conformity.
EXPAND: Coverage extends from essential service delivery to secondary purposes such as analytics and fraud controls.
REFLECT: Each purpose is explicitly matched to the requirements of the Privacy Act 1988 (Cth) and relevant gambling legislation.

Provision of Casino Services: To enable account creation, verify user identity, process payments, manage wagers and payouts, and provide access to the online casino platform.
Service Improvement: For the analysis of user interactions and feedback to enhance platform functionality, optimize the gaming experience, and develop new features.
Personalization and Marketing: To provide tailored offers, send promotional communications (subject to user consent), and recommend games/services. Users may opt-out of marketing at any time.
Analytics and Research: To collect, aggregate, and analyze data for internal statistical, analytical, or research purposes, with all outputs anonymized when possible.
Fraud Prevention and Security: To detect and prevent unauthorized actions, suspicious activity, breaches, and for maintaining system integrity.
Regulatory Compliance: To meet KYC, AML/CTF, record-keeping, and reporting obligations under AU and international law.

All data processing activities are undertaken strictly within the scope of these purposes and in accordance with all applicable legal requirements.

Disclosure & Sharing

OBSERVE: AU law requires full transparency regarding the categories of third parties with whom data is shared.
EXPAND: Consent-based, statutory, and operational disclosures all covered.
REFLECT: Protective clauses included for onward transfer and third-party compliance.

Payment Partners: Personal and transactional data may be shared with licensed payment processors, banks, and financial intermediaries necessary to process deposits and withdrawals.
Service Providers and Contractors: We engage reputable third parties for hosting, IT support, software analytics, marketing, customer service, and identity verification. All providers are contractually obligated to protect personal data according to at least the standard required by AU law.
Regulators and Government Authorities: Disclosure may occur to fulfil legal obligations (e.g., AML, criminal investigations, court orders, regulatory reporting) under AU and Curaçao law.
Affiliates: Your data may be shared within the spinfever group (if applicable), solely for internal business, compliance, or support purposes.
Advertising Networks (with Consent): Where you have consented, certain data such as cookies and device identifiers may be shared with advertising partners for targeted campaigns.

All data disclosures are strictly limited to only what is necessary for the third party to perform its function. Third parties are bound by confidentiality and legal data protection obligations consistent with this Policy. We do not sell personal data to unaffiliated third parties.

International Transfers

OBSERVE: AU law requires informing users about cross-border transfers and protective measures.
EXPAND: Data hosted or processed in Curaçao, the EU, or other jurisdictions requires robust transfer safeguards.
REFLECT: Integration of legal guarantees and user notice.

Data Hosting and Processing: Personal data may be transferred to and stored at facilities outside Australia, including Curaçao and EU-based servers.
Protection Measures: International transfers are made only where adequate data protection standards apply, via contractual obligations, technical safeguards (encryption), and, where relevant, adoption of standard contractual clauses recognized by regulatory authorities.
User Notification: By using spinfeverz.com, you acknowledge that your data may be transferred internationally for the purposes described within this policy. We undertake to keep you informed of material changes regarding cross-border data management.

Should you require further information about the mechanisms we use for international transfers, please contact [email protected].

Data Retention

OBSERVE: The AU Privacy Act requires clear retention schedules tailored by data category and purpose.
EXPAND: Systematically detail timeframes, deletion policies, and statutory exceptions.
REFLECT: Clear deletion criteria and user-request procedures safeguard data minimization rights.

Personal Data (Account and KYC): Retained for as long as your account remains active and for up to 5 years after closure or termination, unless a longer period is legally required for fraud prevention, tax, or regulatory obligations. This aligns with AU AML/CTF laws.
Transactional and Financial Data: Kept for at least 5 years post-transaction or account closure, to comply with legal and financial record-keeping duties.
Behavioral and Analytics Data: Retained in aggregate or anonymized form for internal analysis for as long as is necessary for business development unless otherwise required by law.
Communications and Support Records: Stored for up to 3 years following resolution, unless escalation or a dispute requires longer retention.
Deletion Criteria: Data is deleted or anonymized upon user request, end of the retention period, or when the original purpose for collection expires. Requests for deletion will be actioned subject to legal and regulatory exceptions.

All retention periods are reviewed periodically to ensure ongoing compliance with AU law and are updated, as needed, to reflect regulatory changes.

Your Rights

OBSERVE: AU privacy law sets out clear and enforceable individual rights.
EXPAND: Extended to highlight both standard rights and procedural aspects.
REFLECT: Empowerment of users fully addressed with plain-language explanations and procedural access points.

Access: You may request a copy of your personal data held by us at any time.
Correction: You have the right to correct incomplete, inaccurate, or outdated information.
Deletion (Right to Erasure): You may request deletion of your data, subject to legal and contractual retention requirements.
Restriction of Processing: You may request that certain data not be used for particular purposes (e.g., direct marketing).
Objection: You may object to data processing where it is based on our legitimate interests, particularly in relation to direct marketing.
Data Portability: Where technically feasible, you may request export of your data in a machine-readable format.
Consent Withdrawal: You may revoke previously given consent for non-essential processing at any time.

To exercise these rights, contact [email protected]. We will respond promptly, and always within 30 days as required by AU law or as soon as reasonably practicable under the circumstances.

Cookies & Tracking Technologies

OBSERVE: User awareness regarding digital identifiers is a regulatory priority, especially regarding consent and control.
EXPAND: All cookie types, purposes, and user control mechanisms described.
REFLECT: Emphasis on transparency, ease of opt-out, and AU-specific expectations for user notice and settings.

Session Cookies: Enable secure login, support session continuity, and expire when you close your browser.
Persistent Cookies: Store preferences and enhance user experience for future visits, remaining active for a set duration.
Third-Party Cookies: Placed by analytics and advertising partners (e.g., Google Analytics) with your specific consent, used for site usage statistics and personalized marketing.

Cookie Purposes

Functional: Necessary for the platform to operate securely and efficiently.
Analytics: Measure usage, identify trends, and help us improve services.
Advertising: Deliver targeted offers with your consent. Opting out does not affect core platform functionality.

Cookie Management

You can manage or disable cookie settings via your browser preferences. For further information, refer to your browser's help documentation.
Where available, you may manage consent for non-essential cookies via our internal cookie panel on spinfeverz.com.

Disabling essential cookies may impair your overall user experience. Changes to cookie preferences are effective immediately upon submission.

Data Security

OBSERVE: AU privacy principles require robust and transparent disclosure of data protection measures.
EXPAND: All technical and organizational measures outlined, including ongoing assessment routines.
REFLECT: Commitment to continuous improvement and compliance is reinforced.

Encryption: All sensitive transactional data and personal information are encrypted in transit using SSL/TLS protocols, and, where possible, encryption is applied to data at rest.
Access Controls: Only authorized personnel with a legitimate purpose can access your data, subject to strict confidentiality agreements and role-based access.
Regular Security Audits: The spinfeverz.com system undergoes regular internal and, where applicable, external security assessments and penetration testing.
Organizational Measures: Ongoing staff training programs on information security, incident response protocols, and user privacy awareness, with regular review of security policies.
Incident Management: Immediate activation of security measures upon identification of a threat, with prompt notification to affected users and regulatory bodies in accordance with AU data breach notification laws.

Complaints & Contacts

OBSERVE: AU law requires a transparent, accessible complaints mechanism and contact for privacy issues.
EXPAND: Detailed instructions for inquiry, escalation, and regulatory contact integrated.
REFLECT: Complaint process is user-focused, clear, and timely as required by law.

Data Protection or Privacy Inquiry: Contact our data protection team at [email protected] or [email protected].
How to Lodge a Complaint: Please provide a detailed description of your concern. We pledge to acknowledge all complaints within 7 days and resolve most issues within 30 days.
Escalation: If you are dissatisfied with our response, you may refer your concern to the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au or your relevant data protection authority.

We are committed to resolving all privacy and data protection concerns promptly and in accordance with AU law.

Updates

OBSERVE: Clarity and transparency regarding policy revision and update notifications are legally required.
EXPAND: Process for user notification and information access described.
REFLECT: Effective version control and update information provided.

Notification: Any significant changes to this privacy policy will be communicated by posting an updated version on spinfeverz.com and, where appropriate, via direct notification to registered users.
Review: Users are encouraged to review this policy periodically to stay informed of how their data is handled.
Policy Effective Date: 1 January 2025
Last Revision: 1 January 2025