Responsible Gaming

Responsible gaming is the principle that gambling should always be a form of conscious, deliberate entertainment, not a means to solve financial problems or as a way to escape difficulties. At spinfeverz.com, we are fully committed to supporting every player in maintaining control and ensuring that your experience remains enjoyable and safe. Our team offers comprehensive assistance and protective measures to help you gamble responsibly at all times.

Risk Awareness

OBSERVE: It is important to recognize the potential risks of gambling and to remain vigilant for signs of problem gambling. EXPAND: Australian regulatory guidance requires operators to provide clear indicators of risky gambling behaviours and offer self-assessment opportunities. REFLECT: The information below is designed to help you identify concerns early and access help if needed.

Signs of Potential Gambling Addiction

Frequent betting cycles: Consistently spending more time or money on gambling than intended.
Preoccupation: Thinking about gambling activities outside of play sessions, or prioritising gambling over family, work, or social obligations.
Chasing losses: Gambling in an attempt to recover previous losses.
Irritability or restlessness: Experiencing negative emotions when unable to play.
Withholding information: Concealing gambling activity from friends or family.
Borrowing funds: Using loans or credit to finance gambling.

Self-Assessment Test

Do you often bet more than you can afford to lose?
Do you feel guilty or anxious about your gambling?
Have you tried to cut down or stop, but found it difficult?
Is gambling causing you financial, work, or relationship problems?
Do you need to gamble with increasing amounts for the same excitement?

If you answer "yes" to one or more statements, we recommend you seek further support. Responsible gambling is a shared responsibility between the operator and the player.

Limits & Tools

OBSERVE: Setting practical financial and time boundaries is a regulatory cornerstone in AU. EXPAND: All players at spinfeverz.com can set personalised controls via their account dashboard in compliance with both industry best-practices and Australian requirements. REFLECT: These measures help you maintain control and make informed decisions, aligning with player protection obligations.

How to Set Deposit Limits

Log in to your account at spinfeverz.com and navigate to Account Settings > Responsible Gaming.
Select the Deposit Limits section.
Choose your preferred timeframe: daily, weekly, or monthly.
Enter the maximum amount (in AUD) you wish to allow for deposits within the chosen timeframe.
Click Save to activate the limit. Limits are effective immediately and cannot be increased instantly; increases will have a mandatory cooling-off period (up to 24 hours, as required by AU regulation).

Time Limits and Session Controls

Session Timers: Enable session timers within Account Settings > Responsible Gaming to receive alerts when you reach a predetermined playing duration.
Time-Out ('Take a Break'): Request a temporary pause from gameplay (24, 48, or 72 hours) using the Time-Out tool in your account. During this period, your access to gambling services will be suspended.

Legal Obligation: These tools are required by AU regulators and are designed to protect customers, ensuring all limits are clear, easily accessible, and enforceable. For further assistance in setting up limits, please contact [email protected].

Self-Exclusion

OBSERVE: Australian legislation mandates comprehensive, user-driven self-exclusion options. EXPAND: spinfeverz.com provides a confidential process for temporary or permanent account exclusion, compliant with regulatory standards. REFLECT: Self-exclusion ensures players can step back from gambling when needed, supported by operator safeguards and clear guidelines on account access and financial settlement.

How to Activate Self-Exclusion

Access your account on spinfeverz.com and visit Account Settings > Responsible Gaming > Self-Exclusion.
Select your exclusion period:
- Temporary exclusion: from 6 months to 5 years.
- Permanent exclusion: lifetime block.
Carefully read the on-screen information about consequences and available support.
Confirm your choice by ticking the acknowledgement box and submitting your decision.
Immediately receive confirmation, and your account will be blocked for the selected period.

Consequences of Self-Exclusion

Account access: You will not be able to log in, place bets, or make any transactions for the chosen exclusion period.
Withdrawals: If you have a positive account balance, withdrawal options will be provided in compliance with jurisdictional requirements. Contact [email protected] for assistance processing outstanding balances.
Reactivation: Self-exclusion cannot be revoked until the duration lapses. Permanent exclusion is irrevocable.
Support access: Access to non-gambling support and information remains available throughout the exclusion period.

Support Contact: For immediate assistance or to initiate exclusion via support, contact [email protected].

Support Resources

OBSERVE: AU regulations, together with global best-practices, require operators to reference independent counselling and support organizations. EXPAND: Access to these trusted bodies enhances player protection and supports responsible gambling. REFLECT: The following services offer free and confidential help to affected individuals and their families:

GAMCARE (www.gamcare.org.uk): Provides confidential advice, information, and practical help for problem gamblers and their families. Offers telephone and online chat support 24/7.
Gambling Help Online (AU) (www.gamblinghelponline.org.au, Phone: 1800 858 858): Australia's national online support with live chat, resource library, and counselling.
Gamblers Anonymous (www.gamblersanonymous.org): Peer support groups with meetings and forums across Australia and globally.
BetSafe (www.betsafe.com.au): Helpline (1300 BETSAFE) and extensive responsible gambling resources for Australians.
National Gambling Helpline (UK/EU) (www.begambleaware.org, Phone: 0808 8020 133): 24/7 support and counselling for gambling issues.

Each organisation offers readiness assessment, emotional support, and referral to specialist counsellors. Where necessary, reach out directly for confidential help.

Help for Family

OBSERVE: Families may experience stress and uncertainty when a loved one is at risk of or affected by gambling harm. EXPAND: Effective intervention relies on empathetic communication and connecting with appropriate support networks. REFLECT: The following steps empower family members to assist constructively:

Open dialogue: Initiate supportive, non-judgemental conversations; avoid blame, focus on wellbeing.
Engagement: Encourage participation in professional counselling, self-help groups, and peer-support meetings (e.g., Gam-Anon and SMART Recovery Australia forums).
Resource connection: Share contacts for therapists, social services, and hotlines; guide affected individuals toward evidence-based help.
Personal support: Prioritise self-care for supporting family members-joining groups like Smart Recovery or local community services.

If you are concerned about the gambling behaviour of a family member, consider consulting a qualified psychotherapist or calling one of the provided helplines for guidance on next steps and family interventions. Balancing care for yourself and your loved one is vital.

Operator's Commitment

OBSERVE: AU standards require operators to actively monitor for at-risk behaviours and intervene as needed. EXPAND: spinfeverz.com utilises a multi-tiered approach-including behaviour analysis and automated warnings-to promote player safety. REFLECT: Policies are designed to meet and exceed both Curaçao licensing and Australian regulatory expectations.

Internal Risk-Check Procedures

Behaviour monitoring: Automated systems track unusual deposit patterns, prolonged sessions, or repeated unsuccessful deposit attempts.
Player warnings: In the event of detected risk, the system will issue timely notifications and recommend breaks or limits.
Mandatory intervention: When risk patterns meet escalation thresholds as defined by our Responsible Gaming Policy (e.g., evidence of impaired control, requests for limit increases following heavy losses), the responsible gaming team may initiate direct contact using your registered e-mail address. Our communications are supportive and confidential.
Referral and restriction: In the event of serious concern, spinfeverz.com reserves the right to impose session, deposit, or account restrictions pending operator review, as mandated by AU law.

Legal Disclaimer: By registering and wagering at spinfeverz.com, you accept all responsible gaming terms and agree to cooperate in risk management interventions as required by law and operator policy. User privacy is always maintained in accordance with our Privacy Policy and legal obligations.

Updates

OBSERVE: Australian regulatory procedures require all modifications to responsible gaming policies be communicated transparently to affected players. EXPAND: spinfeverz.com ensures timely notification of all changes through appropriate channels. REFLECT: You will receive updates regarding amendments to this page or related responsible gaming practices:

E-mail notification: Sent to your account's registered address for all substantive updates.
Website banner: Prominent notifications displayed at spinfeverz.com to alert all users to relevant changes.

Last updated: 10 June 2025

Contact & Feedback

If you have questions about responsible gaming, require assistance with self-control tools, or wish to provide feedback, please contact the responsible gaming team via the following channels:

E-mail: [email protected] (priority for responsible gaming)
Alternative e-mail: [email protected] (general enquiries)

You may request a dedicated feedback form for self-control and support requests by e-mail. All correspondence is handled confidentially and in accordance with AU data protection and responsible gambling obligations.